At Von Harras, we are committed to protecting your privacy and the security of your personal data. This privacy statement explains how we handle your personal data, what rights you have, and how you can exercise them. We act in accordance with the General Data Protection Regulation (AVG).

Responsible

Von Harras is responsible for processing personal data as reflected in this privacy statement.

Personal data we process

We process your personal data because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we process:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • Date of birth
  • Payment details
  • Other personal data you actively provide in correspondence and telephone contact

Special and/or sensitive personal data

Our website and/or service does not intend to collect information about website visitors who are under the age of 16, unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We encourage parents to be involved in their children’s online activities to avoid collecting data about children without parental consent.

For what purpose and on what basis we process personal data

Von Harras processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and/or advertising flyer
  • Calling or emailing you if necessary to perform our services
  • Informing you of changes to our services and products
  • To deliver goods and services to you
  • Von Harras Agency analyzes your behavior on the website to improve the website and tailor the range of products and services to your preferences

Automated decision-making

Von Harras does not make decisions based on automated processing about matters that could (significantly) affect individuals. This concerns decisions made by computer programs or systems, without a human being in between.

How long we keep personal data

Von Harras does not retain your personal data longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods:

  • Personal data: as long as necessary for the performance of our agreement and in accordance with legal retention periods

Sharing personal data with third parties

Von Harras does not sell your details to third parties and will only provide them if this is necessary for the performance of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processing agreement to ensure the same level of security and confidentiality of your data. Von Harras Agency remains responsible for this processing.

Cookies, or similar techniques, that we use

Von Harras uses functional, analytical and tracking cookies. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. We use cookies with a purely technical functionality to make the website work properly and to remember your preferences. We also place cookies that track your browsing behavior so that we can offer customized content and advertisements.

On your first visit to our website, we informed you about these cookies and asked your permission to set them. You can opt out of cookies by setting your Internet browser to no longer store cookies. In addition, you can also delete any information previously stored via your browser settings.

View, modify or delete data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Von Harras Agency and you have the right to data portability. This means that you can make a request to us to send the personal data we hold about you in a computer file to you or another organization named by you.

You may send a request for access, correction, deletion, data portability or withdrawal of your consent or objection to the processing of your personal data to info@vonharras.com.

To ensure that the request was made by you, we ask that you include a copy of your ID. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

How we secure personal data

Von Harras takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at info@vonharras.com.

Complaints

If you have a complaint about the processing of your personal data, please contact us directly. If we cannot work it out together, you can always file a complaint with the Personal Data Authority, the data protection regulator.

Changes to this privacy statement

Von Harras may change this privacy statement from time to time. Changes will be posted on our website. You are advised to review this privacy statement periodically so that you are aware of any changes.